![Tomra Mining Service Personell](/cdn-cgi/image/w=400,h=200,q=75,fit=crop,format=webp/-/media/project/tomra/tomra/solutions/mining/service/pp_2022-06_tomra_wedel_9a0063_xc.jpg)
Contact your local service & support
Monday - Friday 8 am - 5 pm
Phone: +27 11 010 0300
Email: [email protected]
Monday - Friday 10 am - 6 pm
Phone: +91 80 2222 4223
Email: [email protected]
Monday - Friday 9 am - 5 pm
Phone: +61 2 8624 0100
Email: [email protected]
Monday - Friday 8 am - 5 pm
Phone: +49 2630 9150 990
Email: [email protected]
Monday - Friday 8 am - 6 pm
Phone: +55 11 3294 3400
Email: [email protected]
Customer Support - Securing availability, performance & very high satisfaction.
Maximizing your operation’s uptime and efficiency, minimizing its environmental impact, ensuring your profitability: we understand the challenges you face every day. As your service and support partner, we are always at your side: with continuous system monitoring and maintenance based on data generated by our smart sensors, we minimize your equipment’s downtime, improve its sorting performance, reduce your operation's carbon footprint and lower your capital expenditures.
Our mission is your success: from first-class technical service – and, wherever possible, remote support – to tailored service contracts with assurance of fast-track spare parts installed by our expert engineers; from training to self-learning software, spare part kits, and much more, we go the extra mile to ensure your TOMRA Mining solution delivers on all your requirements and always performs at its best.
![Mining Service Sheet](/cdn-cgi/image/w=950,q=75,format=webp/-/media/project/tomra/tomra/solutions/mining/service/mining-service-sheet.png)
All-round services from parts to peak performance
![Mining Machine Service person](/cdn-cgi/image/w=710,h=160,q=75,fit=crop,format=webp/-/media/project/tomra/tomra/solutions/mining/service/pp_2022-06_tomra_wedel_9a0500_xc.jpg)
TRAINING
![melosch tomra insight](/cdn-cgi/image/w=710,h=160,q=75,fit=crop,format=webp/-/media/project/tomra/tomra/solutions/waste-and-metal-sorting/photos/news/news-images/2022_melosch4.jpg)
TOMRA INSIGHT
![service and support](/cdn-cgi/image/w=710,h=160,q=75,fit=crop,format=webp/-/media/project/tomra/tomra/solutions/waste-and-metal-sorting/photos/generic/service-and-support/service1.jpg)
SUPPORT
![service support tomra care spare parts](/cdn-cgi/image/w=710,h=160,q=75,fit=crop,format=webp/-/media/project/tomra/tomra/solutions/waste-and-metal-sorting/photos/generic/service-and-support/service5.jpg)
SPARE AND WEAR PARTS PACKAGES
![service support tomra insurance](/cdn-cgi/image/w=710,h=160,q=75,fit=crop,format=webp/-/media/project/tomra/tomra/solutions/waste-and-metal-sorting/photos/generic/service-and-support/service7.jpg)
PLUS & PREMIUM SLA'S
![Mobile user privacy](/cdn-cgi/image/w=710,h=160,q=75,fit=crop,format=webp/-/media/project/tomra/tomra/privacy/adobestock_330388554.jpeg)
TOMRA VISUAL ASSIST
TOMRA Insight - Turns your sorter into a management tool
Digital services
Connect anytime, anywhere with online monitoring and data-driven optimization.
![service support tomra care web portal](/cdn-cgi/image/w=950,q=75,format=webp/-/media/project/tomra/tomra/solutions/waste-and-metal-sorting/photos/generic/service-and-support/service2.jpg)
Smart sensors
Advanced sensor technology to unlock the full potential of connected devices.
![Mining Laser Sensor Sorter](/cdn-cgi/image/w=950,q=75,format=webp/-/media/project/tomra/tomra/solutions/mining/service/mining-laser-sensor-sorter.jpg)
Network connectivity
Machine connectivity and neural networks to share anonymized sorting data.
![Phone TOMRA Insight](/cdn-cgi/image/w=950,q=75,format=webp/-/media/project/tomra/tomra/solutions/mining/service/phone-tomra-insight.jpeg)